Know Your Rights
Your insurer doesn't choose your repairer. You do.
After an accident you have the legal right to have your vehicle repaired wherever you choose — and we'll handle the insurer for you.
What happens when you call us first
1
Call us — before your insurer's repairer collects the car
Tell us what happened. We'll explain your options in plain English, fault or non-fault.
2
We notify and deal with your insurer
We handle the claim conversation so you don't have to argue your right to choose.
3
We collect, repair, and keep you updated
Recovery if needed, genuine parts, manufacturer methods, progress updates throughout.
4
Your car back, pre-accident condition
Delivered back to you, with a guarantee on the workmanship.
"Recommended repairer" ≠ approved repairer
Your insurer's recommended repairer may not hold manufacturer approval, and may not fit genuine parts. That can affect your warranty and your car's value.
Our accident assistance is complimentary — fault or non-fault.